Content Writer

You have experience in content creation or writing, preferably in a customer-focused role
You have excellent communication and stakeholder management skills
You have demonstrated ability explaining product and policy specific concepts into jargon-free language to customers
You’re able to thrive in ambiguous situations and find clarity
You have excellent project and time management skills; ability to handle multiple projects concurrently
You’re data driven and can identify trends in content performance based on channel and project goals
You have the ability to quickly learn new technologies and user support applications
You have experience with G Suite, project management systems, customer relationship management, and content management systems
You’re able to travel domestically on occasion (~10%)
You love dogs!

Collaborate with subject matter experts across The Farmer’s Dog to create, audit, maintain, and iterate support content to reflect latest processes and procedures
Partner with stakeholders to help craft email, chat, SMS, and phone responses using approved voice and tone guidelines
Partner cross-functionally on any new releases, features, and products to determine content approach and needs
Author and package content to meet the needs of the different internal teams that rely on the knowledge base
Follow company editorial guidelines and content templates to ensure consistency across content touchpoints
Develop internal communications for new content or product launches and monitor audience feedback and engagement
Gather and incorporate audience feedback to improve content, increasing the accuracy and findability
Monitor the effectiveness of the knowledge base and make continuous improvements and recommendations based on feedback, data, and emerging best practices
Own the day-to-day maintenance and updates of the knowledge base
Stay up to date on industry trends and technological advancements in knowledge management

No preferred qualifications provided.