Contract Specialist

Review Consumer Contracts and Book Receivables within established funding service levels.
Review contracts and credit applications for completeness, proper date/signature, accuracy, and compliance with all State, Federal, and internal operational requirements.
Ensure that all documents within the contract package are included, accurately disclosed, and adhere to TFS’ current internal policies and procedures.
Verify contract rate, service charges, and calculations are accurate and in accordance with rate letters and special programs.
Enter data required to book contracts and fund dealers.
Cultivate and preserve strong relationships with dealer personnel.
Monitor dealer trends and identify and report adverse issues.
Evaluate and research deals as necessary in order to maintain the quality of applications within established guidelines.
Answer phone calls and other modes of communication from dealerships to resolve funding issues or answer funding questions, while maintaining established telephony service levels.
Place outbound calls to dealers to resolve held offerings, and funding delays, and promote positive business relationships that support the TFS Brand.
Address contract/funding issues with Held Offering Letters or various review requests as appropriate for timely resolution and dealer funding.
Perform various funding tasks, such as remittance processing, contract corrections, rebate processing, booking errors, and suspense report clearing as assigned.

At least 1 year of experience reviewing consumer loans/consumer credit information
At least 1 year of experience working in customer contact center or customer service experience
At least 1 year of successfully managing to weekly/monthly contract review metrics
At least 1 year of experience applying federal and state consumer contact loan requirements