Coordinator
| Company | Openlane |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level |
Requirements
- 2+ years of experience in data entry or title work required.
- Superb customer service skills, attention to detail, time management and ability to problem solve.
- Must type 55 WPM and have strong 10-key typing skills.
- Conflict resolution and customer service skills required.
- Basic knowledge of Google suite applications.
Responsibilities
- Works DSG cases daily.
- Assists Title Clerks with title processing.
- Focus on achieving prompt resolution of title problems with our client and/or buyers.
- Prepares weekly reports for our clients showing title status.
- Request duplicate titles if and when needed according to OPENLANE policy.
- Achieve return of title on voided sales in a timely fashion to reduce loss to seller and/or OPENLANE.
- Overcoming difficult objections and turning into positive solutions for all parties.
- Assist with keeping SOP documentation/training manuals up to date.
- Scans titles into electronic format.
- Creates shipping labels, packages, seals, and sends titles to buyers daily via Federal Express.
- Ensures titles are delivered to the correct purchasing dealer and/or buyer.
- Responsible for running title reports and assisting with title inquiry emails.
Preferred Qualifications
- High School Diploma or GED required with some college preferred.
- Notary public license within 6 months of hire preferred.
- General automotive knowledge is preferred.