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Coordinator 3 – Technical Product Sales-Business Support
| Company | Comcast |
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| Location | St Paul, MN, USA |
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| Salary | $21.41 – $32.12 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma / GED
- 5-7 Years of relative work experience
- Communication
- Customer Order Management
- Customer Service
Responsibilities
- Ensure order coordination, verification and corrections are completed within defined service level agreements.
- Work with the senior sales team to ensure customer orders are processed appropriately.
- Assist with incubating process for new products during the early phases of introduction.
- Manage strategic accounts.
- Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
- Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels.
- Meet defined scorecard productivity/quality metrics.
- Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.
- Review contract and validate services with customers to ensure accuracy.
- Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
- Navigate through multiple systems to build, track and monitor orders.
- Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately.
- Identify opportunities for improvement and recommend solutions.
- Provide advanced technical support for multi-location customers.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications
No preferred qualifications provided.
