Coordinator-BGCO Customer Service
| Company | Verizon Communications |
|---|---|
| Location | Morrisville, NC, USA, Annapolis Junction, MD, USA, Alpharetta, GA, USA, West Valley City, UT, USA |
| Salary | $41500 – $67000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree or one or more years of work experience
- One or more years of customer service and/or sales experience
- The ability to meet all home office requirements
- Willingness to work a flexible work schedule including evenings and weekends
Responsibilities
- Growing our business within existing accounts
- Building customer relationships, earning their loyalty and trust
- Asking questions, listening intently, and identifying what the customer really needs
- Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns
- Selling the value of Verizon solutions and increasing company revenue
- Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
- Delivering efficient customer support on large accounts using web-based tools
Preferred Qualifications
- College degree
- Experience with facilitation and communication across all levels of the organization
- Experience resolving customer issues, billing, and/or handling product Q&A
- Experience promoting and/or selling products and services
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
- One or more years of technical support experience
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
- Technical acumen and interest in learning new technologies