Coordinator II – Auction Services
| Company | CarMax |
|---|---|
| Location | Richmond, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Strong communications skills
- Strong internal and external customer service and organization skills.
- Partners with others to best serve the customer
- Prioritizes customer service over non-customer tasks
- Seeks win-win solutions to customer issues
- Strong teamwork behaviors in line with CarMax values
- Ability to work independently with limited supervision
- Demonstrated ability to manage multiple tasks and results focused
- Ability to communicate effectively (written and verbal) with associates, managers, customers, and suppliers
- Ability to convey a professional and positive image to customers and associates
- Experience with customer service
- Experience working in fast paced environment
Responsibilities
- Provide exceptional customer service to registered CarMax auction dealers, and store associates (Business Office & Buyers Office) by logging in to the Auction phone line and bringing all issues to resolution.
- Assist dealers with issues when logging on to the CarMax Auctions web site
- Fax/Mail/Email packets, run lists, performance reports to dealers.
- Promote the equities of CarMax Auctions to potential customers. Assist in calling grand opening, blitz, and newly registered customers
- Review phone calls to discover opportunities for better customer service.
- Promote process improvement and participate in new business initiatives to support business needs.
- Register Dealers to attend our Auctions:
- Understand all state and local requirements for dealers attending our auctions.
- Make prompt decisions if dealers can attend our auctions.
- Follow up with dealers/financial institutions to acquire missing documents/information.
- Respond to customer and store requests and concerns regarding limits and pay types at auction.
Preferred Qualifications
-
No preferred qualifications provided.