Copy of Service and Support Engineer
| Company | Refeyn |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Junior, Mid Level |
Requirements
- BSc or Masters Degree in Engineering/Physics
- Use of sensitive scientific equipment 3 years
- Customer facing interaction 1 year
- Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
- Experience troubleshooting complex scientific equipment
- Experience with electronic assemblies and/or optical systems
Responsibilities
- Perform annual preventative maintenance visits on installed instruments
- Repair instruments both on customer sites and in house within the required time frame
- Provide remote support to customers, sales and applications team in case of immediate service issues
- Install instruments and AutoMP retrofits where required
- Coordinate and conduct basic user training
- Contribute to ongoing efforts to improve service and training documentation/procedures
- Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
- Contribute to service data collection
- Assist with service stock management
- Take responsibility for data and record keeping for installed instruments
- Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
- Assist Manufacturing on occasion
Preferred Qualifications
- Experience working with scientific instrumentation software troubleshooting
- Experience with liquid handling robots
- Experimental experience with proteins, DNA or other biomolecules