Corporate Communications Manager I – Change Delivery Communication

Corporate Communications Manager I – Change Delivery Communication

Requirements

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 5+ years relevant experience
• Proficient knowledge of multiple communications disciplines, media channels, internal/external audiences, public relations, consulting principles, lines of businesses supported, banking industry, and customers supported
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Ability to manage a budget and work within the constraints of that budget
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Skilled in using analytical software tools, data analysis methods and reporting techniques
• Skilled in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Responsibilities

• Manages communications projects/programs/initiatives of low to moderate scope and complexity
• Manages/leads development and/or execution of plans/programs/projects/strategies by designing and delivering communications consistent with TD’s corporate standards and strategies, and in support of business results
• Develops/manages the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD’s presence with key stakeholders, highlighting TD’s brand, community, and innovation initiatives
• Manages on-going relationships with key business partners and/or third parties to coordinate all internal/external communication activities and project deliverables
• Provides communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processes
• Develops and implements a process for coordinating, prioritizing and distributing all broad internal/external communications, utilizing appropriate delivery channels
• Develops, manages and evaluates effectiveness of internal/external communication vehicles and delivery channels that support strategy
• Prepares and manages communication budgets for each project within the agreed upon parameters
• Manages assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes and visual/brand standards
• Participates in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions
• Provides ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalates as appropriate
• May create/manage the implementation of digital and social content strategy across multiple channels for internal/external stakeholders
• Develops proactive public relations campaigns that drive share of voice and enhance the brand
• Provides strategic media counsel support and acts as a bank spokesperson when appropriate
• Exercises judgment in dealing with sensitive reputational issues and provides counsel to executives

Preferred Qualifications

• In depth knowledge of Communication standards and Change Management methodologies preferred
• Able to explain complex topics and convince all levels of stakeholders to take action
• Proven successful track record working in large/complex multi-location initiatives within a matrixed organization
• Ability to manage/track communication activities for multiple projects, share results with project teams and adjust as needed to support deliverables timeframe
• Experience with large-scale change programs
• Highly organized with an ownership mentality
• Experience and knowledge of change management principles and methodologies a plus