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Corporate Operations Associate
| Company | DraftKings |
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| Location | Chicago, IL, USA |
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| Salary | $62400 – $78000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Strong organizational and interpersonal skills
- Ownership of services with high quality standards
- Strong technical diagnosis and troubleshooting skills
- Experience or expertise with supporting various end-user device technologies (Windows, Audio/Visual, various computer hardware, etc.)
- Strong understanding of network principles and experience solving network related issues
- Experience supporting Windows server OS and rack mounted hardware stacks
- Comfort in supporting data cable infrastructure with the MDF and from MDF to connection locations
- Strong skills and experience with some of the following is required: Device management (Intune), AWS cloud services, Zscaler ZTNA, Meraki, Aruba, Fortigate firewalls, Linux management, Powershell, Python, automation
Responsibilities
- Develop and maintain policies and procedures for proper IT services execution at our Sportsbook location(s)
- Maintain and troubleshoot network infrastructure, server systems, device management, and physical security technologies in coordination with the Retail, Engineering, and IT teams
- Define a process for support & service request intake and execution for Sportsbook related activities
- Track and provide metrics to IT leadership on support volumes, project activities, and service health
- Be the IT point of contact and for business stakeholders for Sportsbook services
- Provide Tier 1/2 technical support of our on-site Retail services, including sports betting kiosks, operator terminals, odds boards, video walls, and various A/V systems
- Provide training and documentation to non-IT Sportsbook staff to ensure Tier 1/2 support coverage when you’re not on-site
- Provide Tier 3 technical support for various IT services and technologies within our Sportsbook location(s)
- Document and provide escalation playbooks for Sportsbook service incidents
- Configure monitoring solutions and incident response procedures for service impacting incidents
- Lead or assist with various other projects related to the success of the IT Global Infrastructure team (project categories based on individual experience/skill sets)
Preferred Qualifications
No preferred qualifications provided.
