Credit and Collections Specialist
| Company | Waste Connections |
|---|---|
| Location | York, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong attention to detail required
- Excellent communication skills to handle various customers’ personalities
- Must enjoy researching
- Must be proficient in Excel
- Must enjoy problem solving
Responsibilities
- Extensively research individual customer past due accounts in efforts to resolve
- Accurate posting of fees and maintenance of assigned customer accounts
- Handle inbound and outbound calls in a professional and courteous manner
- Negotiation skills for our payment arrangements policy
- Provides proactive information to Manager when issues arise, by identifying the root cause and provide recommendations on an action plan to follow
- Schedule auto dialer for residential and commercial calls
- Learn and utilize our customer database Trux
- Provide weekly reports utilizing Excel
- Cross-train in accounts receivables and other tasks as assigned
- Assist with unclaimed property research for customer refunds
- Collection efforts on accounts in Foreclosure
- Process aging accounts to 3rd party collections
- Process timely and accurate filing of civil complaints
- With training, prepare judgment paperwork for enrollment and/or writ of execution
- With training, in rare occasions, attend and professionally represent at Magistrate District Court hearings when needed
Preferred Qualifications
- Strong verbal and written communication skills
- Proficient skills in Microsoft Office, including Word, Excel and Outlook required