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Credit & Sec Prod Lead – Trade Floor Support
| Company | Barclays |
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| Location | New York, NY, USA |
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| Salary | $150000 – $215000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Experience in Trade floor support in Credit and Securitized Products or any other asset classes like Rates, FX, or Equities in Investment Banking
- Experience in Credit Products will be an added advantage
- Considerable verbal and written communication
- Experience in managing and owning relationships with traders, sales and senior stakeholder from business and Tech
- Good understanding and experience on reliability engineering (Observability, Chaos Engineering, Telemetry, SLI, SLO)
- Experience in People management, work collaboratively with Global teams in driving Stability, availability and reliability of our core platforms supporting business
Responsibilities
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Preferred Qualifications
- Working experience with ITRS Geneos or Elastic APM
- Working experience with other technologies like Windows, Linux, Java, Virtualization, Kubernetes, and containers
- Demonstrate engineering and problem-solving mindset
