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Crisis and Continuity Advisor

Crisis and Continuity Advisor

CompanyTwilio
LocationOntario, Canada
Salary$129000 – $163000
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • 5+ years in the private sector, or 3+ years in the public sector with 2+ years in the private sector, proven experience in crisis management and business continuity.
  • Strong knowledge of operational risk frameworks, regulatory requirements, and industry standards.
  • Demonstrated experience in leading in a crisis.
  • Excellent written and verbal communication skills.
  • Excellent analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
  • Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Responsibilities

  • Support the development and implementation of a crisis management framework to support operational resilience framework to identify, assess, and manage risks that could potentially disrupt business operations.
  • Collaborate with business units to assess their operational resilience requirements and define strategies to enhance resilience.
  • Lead the design and support the implementation of business continuity plans, disaster recovery procedures, and crisis management protocols.
  • Establish metrics to measure and monitor the effectiveness of operational resilience initiatives.
  • Develop and deliver crisis management tabletops, notification testing, simulations, and drills to evaluate the effectiveness of operational crisis management plans and procedures.
  • Collaborate with internal and external stakeholders to ensure a coordinated and effective response to disruptive events.
  • Prepare and present reports on operational crisis management initiatives, progress, and share results with stakeholders.

Preferred Qualifications

  • Bachelor’s degree in business administration, risk management, or a related field.
  • Certified Business Continuity Professional (CBCP)
  • Proficiency with Fusion Risk Management