Crisis & Referral Specialist
| Company | Elevance Health |
|---|---|
| Location | Augusta, GA, USA, Columbus, GA, USA, Savannah, GA, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Responsibilities
- Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual’s needs and develop a plan of action in collaboration with the individual.
- Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
- Provides linkage follow-up as directed to assure individual accessed services.
- Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Preferred Qualifications
- BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
- Call Center experience preferred.
- Crisis experience preferred.