CRM IT Manager

Company	Arrow Electronics
Location	Denver, CO, USA
Salary	$116700 – $176055
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Senior, Expert or higher

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience)
5+ years of hands-on experience administering Salesforce (Sales Cloud, Service Cloud, Marketing Cloud)
Experience with Oracle Eloqua and Salesloft integration with Salesforce for marketing automation and sales engagement
Strong knowledge of PowerBI for creating reports, dashboards, and analyzing data across multiple systems
Familiarity with Oracle ERP integration and data flow between CRM and ERP systems
Experience with CRM data management, reporting, and analytics, ensuring seamless flow of data between Salesforce and other platforms
Proficient with Salesforce automation tools (e.g., Process Builder, Flow Builder, Apex triggers)
Strong problem-solving skills and ability to troubleshoot issues across integrated systems.

Responsibilities

Manage and optimize Salesforce environments (Sales Cloud, Service Cloud, Experience Cloud, CPQ Cloud), ensuring alignment with business processes and maximizing platform capabilities
Customize Salesforce (e.g., workflows, page layouts, fields, automation) to meet business requirements and improve user adoption
Ensure that Salesforce is fully integrated with Oracle Eloqua, Salesloft, PowerBI, and Oracle ERP systems for seamless data flow and enhanced reporting
Lead and manage integrations between Salesforce, Oracle Eloqua, Salesloft, PowerBI, and Oracle ERP
Oversee the data synchronization between these platforms to ensure consistency, accuracy, and real-time availability of customer and business data across the organization
Troubleshoot integration issues and work with vendors or internal teams to resolve them promptly
Oversee the integration and optimization of Oracle Eloqua with Salesforce, ensuring smooth marketing automation workflows and lead nurturing campaigns
Manage the integration between Salesloft and Salesforce to ensure sales engagement data, such as emails, calls, and activities, are captured and analyzed effectively
Leverage PowerBI to create dynamic, insightful dashboards and reports, providing leadership with actionable data on sales, marketing performance, and customer service metrics
Build custom reports and dashboards in Salesforce that pull data from PowerBI and other integrated systems to ensure a single source of truth for business decision-making
Design and implement automation using Salesforce tools like Flow Builder, Process Builder, and Apex triggers, as well as across integrated platforms
Lead efforts to automate repetitive tasks and improve business workflows, including marketing campaign automation via Oracle Eloqua and sales engagement processes via Salesloft
Serve as the primary point of contact for Salesforce and integrated systems support issues, providing troubleshooting and resolution assistance
Develop training programs, documentation, and best practices for users across departments to maximize adoption and efficiency
Maintain the integrity and quality of data across Salesforce, Eloqua, Salesloft, PowerBI, and Oracle ERP
Ensure all systems comply with data security standards, including user access control, encryption, and adherence to relevant data privacy regulations (e.g., GDPR)
Lead and manage projects related to the implementation, upgrade, and customization of Salesforce and its integrated systems
Collaborate with cross-functional teams to gather requirements, define project scope, and deliver CRM, marketing, and analytics solutions that drive business growth
Manage vendor relationships for Salesforce, Oracle Eloqua, Salesloft, PowerBI, and Oracle ERP systems, ensuring that service level agreements (SLAs) are met and any technical issues are resolved quickly
Oversee licensing and subscription renewals for all integrated systems, ensuring cost-effective usage and compliance.

Preferred Qualifications

Salesforce Certified Administrator (required); Salesforce Advanced Administrator, Platform App Builder, or Salesforce Developer certifications a plus
Familiarity with Oracle Eloqua and Salesloft integration techniques and best practices
Experience with PowerBI integration for business intelligence and reporting
Experience with Agile methodologies and project management tools
Understanding of web services, APIs, and data integration tools (e.g., MuleSoft, REST/SOAP APIs)