Custody – Client Service Associate
| Company | JP Morgan Chase |
|---|---|
| Location | Brooklyn, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Knowledge of financial markets, trade lifecycle, and settlement practices
- Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
- Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
- Exposure to business intelligence tools (I.E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
- Strong analytical & problem solving skills with proactive mindset to drive change
- Bachelor’s Degree
Responsibilities
- Provide excellent client service and support to internal and external clients daily
- Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner
- Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders
- Partner across wider global team and technology to identify product enhancements and technology improvement opportunities
- Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience
- Provide operations subject matter expertise and value added services to clients where required
Preferred Qualifications
-
No preferred qualifications provided.