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Customer Account Specialist
| Company | C.H. Robinson |
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| Location | Indianapolis, IN, USA |
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| Salary | $18.7 – $29.09 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Entry Level/New Grad |
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Requirements
- High School Diploma or GED equivalent
- Previous Customer Engagement Experience
- Ability to travel up to 5% (domestically)
Responsibilities
- Build and develop relationships with customers to ensure continued partnership
- Communicate shipment updates proactively and accurately ensuring a customer centric approach
- Analyze customer inquiries and provide quality and timely insights and updates to your customers
- Proactively identify opportunities to improve operational efficiency
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams
Preferred Qualifications
- Value a diverse and inclusive work environment
- Have basic proficiency in Microsoft Office Suite of Programs
- Display attention to detail, accuracy, and problem solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
- Hold a Bachelor’s Degree from an accredited college or university
