Customer Activation Manager – Enterprise
| Company | Ramp |
|---|---|
| Location | Miami, FL, USA, New York, NY, USA |
| Salary | $115000 – $212500 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Minimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organization
- Experience managing strategic enterprise customer relationships with numerous stakeholders
- Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
- Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment
Responsibilities
- Project manage thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
- Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Account Management teams
- Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
- Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
- Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Assist customers with change management, and help run custom trainings for their organizations
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Preferred Qualifications
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience implementing nascent product to Enterprise
- Experience with financial services sales
- Experience at a high-growth startup