Customer Advocate I

High school diploma or equivalent.
Arkansas Health and Life Insurance License preferred. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
Exchange producer license preferred.
CMS certification for senior products preferred.
Minimum three (3) years’ experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider’s office.
Customer Service
Problem Solving
Oral & Written Communication
Interpersonal Communication
Professional Judgment
Highly Organized
Proficiency using Microsoft Word and Excel.
Ability to work independently or with a team.

Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions.
Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
Complies with retail dress and appearance standards while working retail hours as described by management.
Consults with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status, and assists customers with completing applications necessary to apply for coverage.
Promotes all products sold by the enterprise.
Establishes premium payment arrangements for members. Accepts and processes premium payments.
Performs other duties as requested.
Provides comprehensive enrollment, membership, benefits & claims information for both group & individual products (depending on marketing area). Stays informed of all changes in benefits, regulations, and guidelines.
Provides support to retail sales representatives.