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Customer Advocate I
| Company | HCSC |
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| Location | Houston, TX, USA |
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| Salary | $17.75 – $27.83 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Entry Level/New Grad |
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Requirements
- High school diploma OR GED.
- 6 months customer service experience OR 6 months experience in an office environment.
- Data entry and/or typing experience.
- Interpersonal, verbal and written communication skills.
- Analytical and organizational skills and independent decision making skills.
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
Responsibilities
- Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
- Conduct research.
- Spend approximately 85% of the scheduled time on the phone according to business need.
Preferred Qualifications
- Bilingual in Spanish and English
- 9 months customer service experience.
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference given to applicants able to take and meet testing criteria.
