Customer and Partner Solutions Engineer III – Gtech
| Company | |
|---|---|
| Location | Boulder, CO, USA, Atlanta, GA, USA |
| Salary | $123000 – $176000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- 3 years of experience working with web technologies (e.g., TypeScript, JavaScript, HTML, CSS, or HTTP).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Responsibilities
- Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows (e.g. Request your Google Play refund), that efficiently resolve issues for Google users, empowering both customers and support agents.
- Provide guidance on technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch. This includes partnering with product engineering teams to accelerate the development and retrofit of APIs to increase workflow throughout.
- Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges.
- Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability, and optimizing maintenance and delivery of the workflows.
- Help the team to optimize live workflow solutions to maximize business impact and the user experience.
Preferred Qualifications
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
- 3 years of experience in application or system development.
- Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership, and a proactive can-do attitude.
- Excellent communication, project management, and leadership skills, with a track record of handling multiple stakeholders and workstreams.