Customer Business Partner
| Company | Kimberly-Clark |
|---|---|
| Location | Houston, TX, USA, Austin, TX, USA, San Antonio, TX, USA |
| Salary | $80340 – $99220 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree or equivalent experience.
- 3+ years of progressive exempt status experience in sales, business, customer management, and customer development.
- Proficient in customer, category and trade management.
Responsibilities
- Lead the total team to work with the one voice mind set (we win together: Category Management, Account Management, Shopper Marketing, Shopper Insights, Finance, Digital Engagement and Sales) to develop and execute an Omni-channel JBP that delivers our financial goals and metrics (JBP & KC targets)
- Drive the development and execution of best in-class DPSM (distribution, pricing, shelving, merchandising) programs that support category and K-C growth strategies
- Develop and deliver insights and plans that successfully execute national plans to deliver share growth
- Track progress of key objectives through an analysis of business performance and develop corrective actions to close gaps to JBP goals
- Identify areas where the team can streamline and simplify to focus on the highest value activities
- Seek out opportunities to deliver on strategic priorities for the future (Line Review, JBP, Innovation Summits etc.)
- Responsible/accountable for implementing K-C brand strategies, vision and tactics with customers by working closely with key internal and external partners
- Execute a business management process that embeds insights and analyzes business performance to recognize longer term trends and shifts in strategy as well as delivering current year financial and strategic objectives
- Develop and conduct strategic business plans jointly with customer’s buyers, category managers and other key customers to drive volume and profit growth for K-C categories
- Manage customer relationships for assigned K-C categories
- Actively engage the cross-functional team on the highest priorities to ensure focus on the areas with the largest impact to the business. This includes identifying gaps in resources for critical activities then finding resolution for the team.
- Strategically manage business plan through utilization of planning tools that accurately reflect volume and trade to understand position and adjust the plan to meet objectives
- Responsible for keeping team informed on the performance of competitors, marketplace conditions, and opportunity/gap management. Key owner in the development of any recommendations to address such related concerns.
- Ability to negotiate with customers and gain better position for K-C.
- Ability to precisely and proficiently conduct business and data analyses with data inspired recommendations for improvements and advancements.
- Ability to assess the business through a strategic lens and manage the tactical executional elements to ensure success.
- Ability to concisely communicate orally and in writing precisely to individuals and groups, and influence brand teams, customers, cross-functional team members and provide innovative business solutions to customers and team leaders.
- Flexibility to adapt and support the organization through times of change.
- Ability to understand and react to recent category trends.
- Ability to structure and manage multiple priorities and projects in a timely manner.
Preferred Qualifications
- Experience working in Consumer Package Goods (CPG) industry and K-C customer/retailer accounts.
- Proven record of exceeding sales objectives.
- Track record of developing and executing unique solutions and innovation to customers.
- Skills/Competencies: Sales, building excellent relationships, excellent oral, verbal and written communication skills, results and strategy orientation, business intuition, ethical judgment and decision making, business management and planning, methodical, creative problem-solver, building solid relationships, statistics and quantitative business analysis, change management and team management.
- Knowledge of forecasting, supply and demand experience, and shelf reset experience.
- Solid tool experience such as: Excel, PowerPoint.
- Other Skills: mentoring, networking, resource management, prioritization and time management, cross-functional relationships, high-caliber customer service problem solving, adaptable, relentless push for improved business results and processes.