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Customer Care Quality Assurance Associate III
| Company | Chamberlain Group |
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| Location | Illinois, USA |
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| Salary | $21.1 – $32.17 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma or GED Equivalent
- 4-6 years of relevant work experience
Responsibilities
- Maintain database to issue fully approved credits and debits, as well as monitor those pending approval
- Review daily return receipts to know when to process credits
- Work with reps to ensure correct entry of returns and customer requests for credits and debits
- Correct billing kick-outs on a monthly basis and re-submit to finance
- This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
- Protect Chamberlain Group’s reputation by keeping information confidential
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
- Contribute to the team effort by accomplishing related results and participating on projects as needed
Preferred Qualifications
No preferred qualifications provided.
