Customer Care Representative

Customer Care Representative

Requirements

• High school diploma – required
• 2 or more years experience – required
• Bachelor’s degree – preferred

Responsibilities

• Provide customer services relating to sales, sales promotions, installations and communications.
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Develop improvement plans in response to customer surveys.
• Receive telephone calls and act as a key contact regarding a variety of order-related requests, including but not limited to: pricing, scheduling, information updates, and shipping.
• Process customer orders via EDI, FIMS (Field Inventory Management System), phone, email, or fax and determines status of existing orders, including shipment tracking.
• Provide detailed product information to customers as requested through order entry or order-related inquiries.
• Direct and assist customers to appropriate Stryker divisions and departments.
• Provide information to and/or research problems for the sales force and/or customers, coordinating with other departments as needed.
• Process customer and Sales Representative returns.
• Process complaints and enter into complaint system.
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically, by fax or by phone within same day of receipt.
• Participate in the creation and continuous improvement of standardized work.

Preferred Qualifications

• Bachelor’s degree – preferred