Customer Care Specialist – Spanish Speaking
| Company | GoFundMe |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $49000 – $73000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- English fluent – Required Level 4 (Full Professional English) or above
- Spanish proficient – Required Level 4 (Full Professional Spanish) or above
- Metric & goal driven
- Customer centric
- Compassionate
- Adaptable
- Effective in communication
- Tech-savvy
- Critical thinker & solution minded
- Attentive to detail
- Resourceful
- Invested in personal growth
- Team centered
- Leadership prone
Responsibilities
- Making a difference by helping customers from all around the world
- Providing exceptional & human customer support via live messaging & email, with the potential to support phone calls
- Helping customers troubleshoot bank transfer verification, navigate sensitive social dynamics related to fundraising, & optimize their success through effective use of the GoFundMe product
- Passionately championing customer feedback to improve the GoFundMe experience
- Occasionally support the team with ad-hoc projects or tasks directly tied to the team’s vision & annual objectives
- Working in a dynamic environment, hybrid based, with a willingness to work from the office a few times a month
Preferred Qualifications
-
No preferred qualifications provided.