Customer Due Diligence Analyst

Customer Due Diligence Analyst

Requirements

• Bachelor’s degree or equivalent experience required.
• 1-3 years industry experience. Credentialing experience preferred or experience working with relevant regulatory environment (e.g. FCRA, GLBA, DPPA, FTC orders, Attorneys General order, etc.)
• Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
• Proficient knowledge of computer-based software such as Windows, Internet Explorer, Microsoft Office and web-based products and tools. Will utilize relevant LexisNexis products and tools (e.g. MBS, Accurint, etc.) and external verification tools (SOS, etc.) on daily basis.
• Excellent oral and written communications – experience in customer service environment preferred.

Responsibilities

• Ensures accurate verification of applicants and existing customer information to determine a pass or fail by following documented policies and procedures to uphold regulatory requirements, data provider contractual requirements, and internal policies to ensure legitimate customers and to reduce the likelihood that accounts will be used for illegal activity or for non-permissible purposes within stated service level agreements.
• Manage a working queue and orders being processed so that productivity, accuracy and SLA goals are met.
• Conducts credentialing based on the type of request or order, accurately following the complex documented policies and procedures.
• Utilizes multiple products and tools to verify and document that credentialing standards are met.
• Communicates with applicants and customers daily to obtain needed documentation or information to complete the credentialing process and communicates the final decision, via phone and/or email.
• Makes an accurate final “pass” or “fail” decision.
• Documents all interactions and documentation, recording details of findings and communications as well as actions taken while credentialing in the credentialing tool (MBS-ECT) for FTC, vendor provider and other audit purposes and data retention requirements.
• Attends required training on policy and procedure updates as scheduled, usually quarterly, and a refresher training annually. Accurately applies the new information as trained when performing credentialing. 40 – 45 updates per year on average.

Preferred Qualifications

• Credentialing experience preferred or experience working with relevant regulatory environment (e.g. FCRA, GLBA, DPPA, FTC orders, Attorneys General order, etc.)
• Experience in customer service environment preferred.