Customer Education Manager
| Company | Mastercard |
|---|---|
| Location | Boston, MA, USA, Chicago, IL, USA |
| Salary | $100000 – $115000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 2+ years of experience in customer education, training, or instructional design, preferably in a SaaS or tech environment.
- Strong understanding of personalization tools, customer data platforms, or related technologies.
- Excellent written and verbal communication skills with an ability to explain complex concepts in a clear, engaging manner.
- Proficiency in learning management systems (LMS), eLearning tools, and video creation software.
- A customer-centric mindset with a passion for helping users succeed.
Responsibilities
- Develop and implement a comprehensive customer education strategy that drives product adoption and satisfaction.
- Create diverse learning materials, including video tutorials, documentation, and interactive courses, tailored to different user personas and skill levels.
- Collaborate with the product and customer success teams to identify customer pain points and align education initiatives with customer journeys.
- Deliver live training sessions and webinars to onboard new customers and introduce advanced features.
- Leverage feedback and usage analytics to continuously enhance educational content and improve learning outcomes.
- Stay current on industry trends in personalization and SaaS to ensure our training materials reflect best practices.
Preferred Qualifications
-
No preferred qualifications provided.