Skip to content
Customer Engagement Manager
| Company | LinkedIn |
|---|
| Location | Omaha, NE, USA |
|---|
| Salary | $86000 – $140000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- Bachelor’s Degree, or equivalent experience
- 2+ years of instructional design, training, or L&D
- Instructor-Led-Training Experience (In-Person and Virtual)
Responsibilities
- Deliver market tailored virtual and in-person training experiences
- Create and tailor learning materials to market-fit local customer needs including live delivery and video formats
- Collaborate with cross-functional teams for product, brand, and legal compliance.
- Manage market-focused content by auditing, updating, and retiring content, and updating the channel of distribution owners where applicable.
- Pilot new training approaches built to increase product and feature adoption.
- Assess market requirements through data analysis and stakeholder management
- Apply project management principles & techniques
- Leverage data-driven decision-making to prioritize, execute and report on training outcomes
Preferred Qualifications
- Bachelor’s degree in design, learning development, or a related field
- Video editing software (AI-based or other)
- Voice-over recording (live or AI-based)
- Learning Management System (LMS) experience – Skilljar
- Presentation design (Keynote/PowerPoint)
- Storyboarding
- Curriculum development
- Localization experience
- Webinar facilitation experience
- Familiarity with adult learning theories and principles
