Customer Engineer
| Company | Inscribe |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Must have experience with programming/scripting (Python, JavaScript or similar) to ship high quality code to production, and support integrations.
- Strong understanding of APIs, web services (REST), and cloud infrastructure (AWS).
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.
- Familiarity with authentication and security standards (OAuth, JWT, TLS, encryption).
- Passion for helping customers and improving financial security.
Responsibilities
- Developing engineering solutions to address customer pain points.
- Diagnose and troubleshoot customer issues, handling on-call requests, collaborating with internal engineers to resolve technical roadblocks.
- Lead technical integrations of our API with banks and financial institutions, working closely with their engineering teams and our internal CS team.
- Advocate for customers, translating their needs into product improvements and new features.
- Complete security questionnaires and help customers through the procurement process.
- Develop demo documents, technical documentation, customer-facing guides, SDKs and internal enablement to streamline API adoption.
- Work cross-functionally with CS/Sales, Marketing, Product and Engineering to improve customer experience and retention.
Preferred Qualifications
- Experience in customer-facing technical roles (Customer Engineering, Solutions Engineering or Developer Support) is a plus but not required.
- Knowledge of fraud detection, compliance (KYC/AML) or credit risk in banking/fintech is a plus.