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Customer Enrollment Specialist – Infosec
| Company | Cengage Group |
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| Location | Illinois, USA |
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| Salary | $15.25 – $24.25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Excellent written and verbal communication skills
- Strong attention to detail and ability to troubleshoot software issues
- 1-3 years customer service or administrative support experience
- Self-motivated with superb time management skills
- Ability to multitask and shift priorities when necessary
- Helpdesk or customer service ticketing system experience a bonus (Salesforce.com, Service Cloud, Zendesk, etc.)
Responsibilities
- Process boot camp enrollments into our internal systems
- Reach out and contact students to guide them through a successful journey
- Take advantage of every customer interaction to provide a memorable experience
- Field incoming client support requests via phone and email
- Document issues in support tickets and work with the client through resolution
- Identify critical issues that need to be raised, and delegate them appropriately
- Collaborate with internal teams to resolve dynamic issues
Preferred Qualifications
- Helpdesk or customer service ticketing system experience a bonus (Salesforce.com, Service Cloud, Zendesk, etc.)
