Customer Experience Agent
| Company | Ramp |
|---|---|
| Location | San Francisco, CA, USA, Miami, FL, USA, Remote in USA, New York, NY, USA |
| Salary | $48000 – $70000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Ability to work on the weekends
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Responsibilities
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Help Ramp scale effectively by handling support requests over phone, email and chat
- Help us maintain an industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Ramp Platform inside and out to maximize effectiveness with our customers
Preferred Qualifications
- Experience working with Zendesk tooling