Customer Experience Analyst

Bachelor’s degree in a business-related field.
Minimum 5 years of experience
Proven experience in customer support and business analysis roles.
Strong analytical skills with the ability to interpret data and generate insights.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and data analysis tools.
Ability to work independently and as part of a team.

Analyze trends for warranty, parts, vendors for all Brunswick Boat Group brands
Analyze the performance of our distribution network
Analyze global customer insights
Analyze parts usage, monitor parts inventory and optimize efficiency
Identify key priorities by brands and functions to address main opportunities for improvement
Build reports, action plans, follow up and presentations in collaboration with key business partners
Act as the primary point of contact for Freedom Boat Club franchisees, addressing inquiries, resolving issues promptly and identifying opportunities for process improvement, enhanced satisfaction and business development
Support development of new processes and initiatives focused on product reliability and customer experience enhancement
Document all interactions in Salesforce CRM
Collaborate with internal teams at Brunswick corporation and Brunswick Boat Group, including all Brunswick brands, and Freedom Boat Club to provide accurate and timely information and solutions.

Structured and organized
Customer focused person
Dynamic and enthusiastic
Action and solution oriented
Strong problem-solving abilities and attention to detail
Leadership skills to be highly effective in a team collaboration role with high influence on brands and other functions
Excellent follow-up skills
Experience in the boating or recreational industry
Familiarity with CRM software and data visualization tools