Customer Experience Coordinator
| Company | PatientPoint |
|---|---|
| Location | Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate degree or combination of education and experience
- At least 2 years’ experience working in a customer service role
Responsibilities
- Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account.
- Daily inbound/outbound customer interaction by phone/email
- Role will be a hybrid of remote work from home and in the Tampa office
- Be the product expert and drive product utilization by keeping the customer informed of product benefits and features.
- Set and maintain realistic and attainable customer expectations
- Ensure that service level standards are maintained and adhered to, based on the type of service/activity
- Support internal platforms and customer relationship management tools for the best customer outcome
- Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction
- Maintain expert knowledge of PatientPoint products and services
- Presents features, benefits of current products, and works collaboratively with cross-functional teams focused on meeting customer needs
- Maintain professional demeanor and continuously represent PatientPoint Brand in a positive manner
Preferred Qualifications
- Proven track record of successfully resolving customer issues and increasing customer satisfaction
- Functional experience with Microsoft Word, Excel and Outlook
- Excellent phone and email presence and etiquette