Customer Experience Coordinator

Customer Experience Coordinator

Requirements

• Education and/or experience completed or working towards a high school diploma or general education degree (GED).
• No prior experience required.

Responsibilities

• Directs the flow of customers through the Front End.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Monitors breaks and lunches so customer service is not interrupted.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Enforces security and cash control procedures to identify and prevent losses.
• Assists cashiers with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Monitors the performance of cashiers and lot attendants and provides feedback to management.
• Follows and enforces all front-end policies and procedures.
• Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy to customers.
• Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Assists customer service with answering phone calls with a polite and positive attitude.
• Uses intercom for necessary announcements or pages.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).

Preferred Qualifications

No preferred qualifications provided.