Customer Experience – CX – AR Specialist – Strategic Accounts
| Company | Airgas |
|---|---|
| Location | Tulsa, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or equivalent.
- 1 to 3 years Customer Service and/or Accounts Receivable experience preferred.
- Understanding of quality customer service and the relationship to collection efforts.
- Basic knowledge of Microsoft Office Excel.
Responsibilities
- Assist in the identification of account risks, potential credit problems, disputes and other customer issues.
- Communicate potential risks to Division Accounts Receivable Supervisor and related CSR – AR Collector.
- Escalate significant matters to Division Accounts Receivable Supervisor.
- Correct errors, including billing errors, misapplied payments, reversed late charges and over payments.
- When disputes are identified, provide detailed research.
- Research individual documents for proof of deliveries, cylinder exchanges, contract pricing and so forth.
- Employ all research skills so that a complete understanding of the dispute is obtained and can be adequately communicated to customers and/or CSR – AR Collector.
- Documentation is critical, log conversations, e-mails and other communications related to resolution efforts.
Preferred Qualifications
- Knowledge of Google Suites, SAP and/or ERP systems is desired.