Customer Experience Data Management Specialist

Customer Experience Data Management Specialist

Requirements

• Bachelor’s degree and a minimum of 5 years’ professional experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ professional experience
• Minimum of 2 years’ managerial, supervisory and/or work leadership experience
• Excellent verbal and written communication skills
• Demonstrated analytical ability
• Creative problem solving skills
• Strong project management leadership
• Prior experience coordinating cross-functional teams at various levels
• Proficiency in the use of spreadsheets, graphing, and presentations with a working knowledge of financial models

Responsibilities

• Manage execution of the Data Management Strategy and development of the Data Management Framework, policies and standards for an assigned business.
• Manage the implementation of the Enterprise Data Management Program within assigned business unit, providing training to business line and technology personnel.
• Facilitate data management-related working groups.
• Develop an understanding of the data management practice, researching current industry trends.
• Measure compliance with the business and Enterprise Data Management policy and standards.
• Work with the business to identify critical data elements and capture related metadata.
• Monitor quality of data within assigned units, through the measurement of enterprise-wide key performance/key risk indicators (KPIs/KRIs) to ensure effective data risk management.
• Facilitate the remediation of data management-related issues.
• Demonstrate usage of business and enterprise data management and business intelligence tools by relevant stakeholders.
• Analyze large data sets associated with assigned units to derive business insights to drive tangible business value.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Preferred Qualifications

• Master’s Degree
• Minimum of 8 year’s professional experience, including supervisory experience
• Knowledge of data management practices and/or Bank products, systems and workflows
• Knowledge of process improvement methodology and business process management techniques
• Proficient in pertinent project and presentation software
• Basic SQL programming knowledge

Benefits

No information provided on Benefits.