Customer Experience Manager

Ability to manage and deliver effective front-end operations
Ability to lead omnichannel processes
Ability to maintain store recovery standards
Ability to ensure compliance with applicable laws and requirements
Ability to assist with cash reconciliation and bank deposits
Ability to assist with inventory processes
Ability to train, observe, and coach the customer experience team
Ability to serve as Manager on Duty (MOD)
Ability to interact with others in an accepting and respectful manner
Ability to acknowledge customers and provide solutions
Ability to participate in truck unloading and stocking processes
Ability to cross train in Custom Framing selling and production
Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Deliver a customer centric shopping experience
Lead the omnichannel processes
Maintain store recovery standards
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs)
Ensure all front end policies and procedures are followed
Plan and lead the execution of class and in-store events
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team
Participate in the performance management process
Support Talent Development of your team
Utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Participate in the truck unloading and stocking processes
Manage and execute the shrink and safety programs
Lead the delivery of high-quality custom framing solutions in select stores