Customer Experience Manager
| Company | Five Below |
|---|---|
| Location | Decatur, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Graduate or equivalent.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
Preferred Qualifications
- College experience preferred