Customer Experience National Accounts Manager – Hospital Service Group

Customer Experience National Accounts Manager – Hospital Service Group

Requirements

• Bachelor’s degree required; MBA or relevant graduate degree preferred (business, natural sciences, or healthcare-related fields)
• 4-8 years of experience in strategy, marketing, and project management (healthcare experience preferred)
• Proven ability to structure and manage complex projects involving multiple stakeholders at all levels
• Competence in understanding financial indicators to identify opportunities for improvement within national accounts
• Excellent presentation skills, with strong oral and written communication capabilities; ability to convey compelling messages to senior leaders and external partners
• Proficient in MS Office, Salesforce, and related tools
• Strong ability to analyze large data sets and derive actionable insights
• Excellent leadership and resource management skills in a highly matrixed organization.

Responsibilities

• Support the Senior Director in managing national accounts with hospital partners, conducting regular customer calls, quarterly business reviews, and internal strategy sessions
• Share and build best practices with the field to enhance customer engagement
• Collaborate on creation of tools to support account retention and customer experience
• Review data and analytics to support the clinical, operational, and financial performance of national accounts
• Create engaging presentations for customer meetings, fostering innovation and collaboration with reporting teams
• Assist with contract support and manage legal records, collaborating with compliance teams
• Work closely with Hospital Services Strategy, Operations, and Business Development teams to refine value propositions and assist in project work.

Preferred Qualifications

• Healthcare experience preferred.