Customer Experience Team Member - Off Hours

Customer Experience Team Member – Off Hours

2-4 years of professional experience in a support or operations-type role
Extremely organized with strong written and verbal skills
A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
Driven to take on new responsibilities, with an ability to stay focused on assigned tasks
Strong attention to detail with the intelligence to use critical thinking for solutions
Ability to deal with extremely confidential and sensitive information

Provide comprehensive payment, loyalty, and general inquiry support to our members within the Bilt Rewards platform
Triage incoming tickets, identify emerging trends, and forward them to relevant internal departments for resolution
Document necessary information and escalate ongoing patterns internally
Collaborate closely with internal teams and our BPO team to address and resolve member issues effectively
Develop a deep understanding of our products, features, and services to provide accurate and helpful information
Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
Stay organized and patient while understanding the specifics of each member’s needs and the unique nuances of each partner’s business operations
Adapt to diverse business models and tailor your support to meet individual member needs
Provide exceptional customer service, even when handling complex inquiries