Customer Graphics Administrator

Customer Graphics Administrator

Requirements

• Must have a good knowledge of the manufacturing, printing and packaging processes.
• Outstanding customer service and communications skills, both oral and written, to successfully interact with customers, vendors, outside graphics agencies, and Amcor personnel.
• Strong administrative and organizational skills to handle a large volume workflow and determine and/or respond to appropriate priorities.
• Basic working knowledge of MS-Excel, MS-Word, and MS-Outlook.
• Ability to work in multi-task, multi-priority, high volume, and high velocity environment, with limited supervision and direction.
• Exhibited conscientious attention to detail, through successful work in similar environments.
• Must have a pleasant personality, professional appearance, tact, and the ability to effectively communicate.

Responsibilities

• Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.
• Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
• Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.
• Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve.
• Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system.
• Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
• Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
• Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
• Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours.
• Completes a quality review on products prior to their shipment to customers to verify customer expectations.
• Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.

Preferred Qualifications

• Education – Bachelor’s Degree preferred but not required, emphasis on graphic communication or equivalent work experience preferred.
• Experience in a print manufacturing and/or graphic communication environment preferred.
• Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.