Customer Implementation Manager
| Company | Very Good Security |
|---|---|
| Location | Washington, USA, Pennsylvania, USA, Oregon, USA, California, USA, Texas, USA, Florida, USA, Waterbury, CT, USA, South Carolina, USA, Georgia, USA, Arizona, USA, Virginia, USA, Minnesota, USA, Colorado, USA, Utah, USA, New York, NY, USA, Massachusetts, USA, Ohio, USA, Michigan, USA, Illinois, USA |
| Salary | $100000 – $150000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of technical project management or technology consultation in customer-facing environments
- Ability to communicate effectively and work cooperatively with cross-functional teams
- Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
- Detail-oriented and able to autonomously support tasks across multiple projects
- Analytical, technically proficient, and able to learn new tools and software quickly
- Able to work in a Waterfall or Agile environment with a strong sense of prioritization
- Experience using a Project Management tool such as JIRA, MS Project, SmartSheet, etc.
Responsibilities
- Drive onboarding and implementation of new or expanding customers and improve time-to-value for our customers
- Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders over the course of many months or years
- Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that deeply impact the success of the customer’s organization
- Gather business requirements, interpret technical documentation, and provide advice on integration best practices to descope our customers from compliance requirements
- Collaborate with Account Management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous improvement
- Identify risks and proactively manage issues. Resolve and/or escalate issues in a timely manner
- Provide feedback to the product team to simplify the onboarding experience
- Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features
Preferred Qualifications
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No preferred qualifications provided.