Customer Onboarding Associate

Minimum of 1 year of professional experience
Customer support skills and comfort handling challenging situations over the phone – ability to be empathetic, compassionate, responsive and resourceful
Strong written and verbal communication skills with acute attention to detail
Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
Ability to work as part of a team and be resourceful and adaptable
Ability to come up with creative solutions to any problem you face
Ability to organize and prioritize your workload, with multiple competing deadlines and priorities

Help manage the overall customer onboarding process for our self-enrollment customers, working closely with small business owners to set them up for success on the platform.
Accurately verify and confirm the setup of newly committed accounts, ensuring all details are correct and complete.
Proactively identify and address potential bottlenecks or obstacles that will prevent a customer from completing their onboarding within the desired timeframe.
Responsively handle inquiries from the self-enrollment customers, providing clear and helpful answers to customer questions.
Collaborate closely with internal teams, including the onboarding specialists, to proactively address and resolve customer needs or special requests.
Provide high-quality support to customers through phone and email as needed.
Undertake administrative tasks for senior team members, performing ‘white glove’ tasks as assigned within the Justworks platform.
Embody the Justworks brand and advocate for your customers’ best interests with key stakeholders on other teams.
Performs other related duties as assigned with an emphasis on Customer Focus, Plans and Aligns, Collaborates, and Curious.

No preferred qualifications provided.