Customer Operations Senior Manager
| Company | Pfizer |
|---|---|
| Location | Phoenixville, PA, USA, Memphis, TN, USA, Highland Park, IL, USA, New York, NY, USA, Parsippany-Troy Hills, NJ, USA |
| Salary | $120800 – $201400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree with 6 years of experience required
- Knowledge of EDI 852 and EDI 867 data required
- Strong data analysis skills required
Responsibilities
- Provide subject matter expertise on EDI 852 and EDI 867 data
- Work closely with customers’ and Pfizer’s EDI departments to develop and validate initial EDI 852 and EDI 867 data mapping requirements for new customers
- Monitor, identify and resolve EDI 852 and 867 data integrity issues
- Actively maintain EDI 867 end-customer master data
- Perform ongoing master data maintenance activities required for effective order management, DSA contract execution, and reporting accuracy
- Create ad-hoc reports, standardized reports, and system interfaces as needed to support business requirements
- Utilize sophisticated analytical applications
- Independently responsible for oversight and execution of the quarterly process to ensure timely and accurate creation of numerous complex contract metrics workbooks within a tight contractual time limit
- Review new contracts and configure internal system to execute required metrics
- Calculate credits/debits and explain variances for approval by senior management
- Work with external customers and internal stakeholders to ensure optimal contract performance is achieved
- Independently initiate and manage large technology and business process improvement projects
- Ensure alignment of programming prioritization across multiple systems and stakeholders
- Collaborate closely with Information Technology colleagues to translate business requirements into technical specifications
- Oversee validation testing and approve programming changes
- Prepare quarterly accruals for DSA credits/debits
- Provide quarterly revenue projections to Finance as required.
Preferred Qualifications
- Experience with SQL, Snowflake, Tableau, SAP
- Experience with IntegriChain or ValueCentric applications
- Knowledge of vendor managed inventory (VMI) principles
- Knowledge of pharmaceutical distribution models
- Project management experience.