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Customer Operations Sr. Representative
| Company | Securian Financial Group |
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| Location | Austin, TX, USA |
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| Salary | $18.27 – $31.73 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Excellent customer service skills and positive service attitude
- Strong verbal and written communication skills
- Demonstrated problem solving ability
- Adaptability and flexibility to work in a team environment
- Strong attention to detail
- Computer knowledge, including data entry, Microsoft Word and Excel experience, and proficiency with web-based systems.
Responsibilities
- Review and process incoming life insurance claims for the Employees Retirement System of Texas (ERS) and The State of Michigan while handling calls in the phone queue.
- Provide customer service for Evidence of Insurability applications.
- Monitor customer service standard results by meeting or exceeding client expectations and established performance standards, including phone queue metrics.
- Communicate with insured customers, clients, and the Home Office to resolve customer inquiries and concerns regarding product and administrative procedures, primarily through phone calls.
- Maintain records of claims for reporting.
- Provide customer service regarding conversion questions, including rates, premiums, and eligibility.
Preferred Qualifications
No preferred qualifications provided.
