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Customer Quality Engineer
| Company | Applied Materials |
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| Location | Essex County, MA, USA |
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| Salary | $96000 – $132000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO
- Proficiency in APS methodology
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Responsibilities
- Provide & participate in various training to AMAT employees, suppliers, customers as needed
- Work with the field service focal person and the customer to fully understand the issue
- Assume as primary focal responsible for driving corrective action and proactively resolving issues
- Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
- Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance
- Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
- Coordinate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)
- Work closely with Customer Engineers (CEs) and cross-functional teams to identify root cause and establish corrective actions
- Coordinate closure based on findings from the FA report
- Work with internal teams to prepare for QMS reviews
- Maintain quality processes as necessary to comply with QMS requirements
- Document the variations of the global QMS as required to meet country-specific needs
- Prepare the local groups for the ISO certification audit
- Conduct ISO pre-audits with supervision
- Define and implement corrective actions with supervision
- Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems
- Determine Systematic High Volume problem to help improve field Quality
Preferred Qualifications
No preferred qualifications provided.
