Customer Relations I

Customer Relations I

Requirements

• High School Diploma or equivalent
• Typically requires less than one year of related experience.

Responsibilities

• Supports new and existing customers by answering inquiries in an inbound call environment, as well as email requests, while maintaining a high level of quality ensuring customer satisfaction and retention.
• Works closely with internal departments and partners/programs to resolve customer issues, escalating as needed.
• Determines appropriate products and services to and route to the appropriate service center as needed.
• Documents call information related to the partner referrals, service calls, and call/issue type.
• Provides input and support to workflow, process efficiencies, and new products.
• Keeps supervisor abreast of trends and potential issues that are occurring in our call centers.
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.