Customer Relations Manager

Customer Relations Manager

Requirements

• Must have recent experience as a Case Manager working with people with Intellectual and Developmental Disabilities in the State of Indiana
• Able to navigate the BDS Portal and fully understand the NOA and STBR process

Responsibilities

• Develops and executes effective sales and marketing strategies to grow new business
• Leads sales strategy discussions with local leadership team with fully developed and polished communication and writing skills
• Identifies a client’s pain points through active listening and solution/consultative selling
• Serves as a trusted advisor and partner to clients
• Establishes and develops high-level relationships with key decision makers, prospects and existing clients
• Manages multiple sales opportunities simultaneously and demonstrates a focus on follow-up and accountability
• Maintains relationships with clients by providing support, information, and guidance, while researching and recommending service solutions
• Learns and executes the company’s consultative selling strategy to build sustainable relationships with targeted referral customers
• Maintains current data on market area, competitors, and marketing strategies
• Maintains an organized approach to territory management
• Participates in strategic planning and the analysis for their assigned territory in conjunction with the business plan
• Coordinates with Director to plan in-services, presentations, and address issues with referral sources
• Initiates and coordinates contract negotiations with facilities, insurance companies, and managed care organizations
• Participates in community and organizational programs, as requested, to promote professional growth and understanding
• Participates in the quality and performance improvement process
• Supports and promotes the Company philosophy to referral sources in the community
• Promotes an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment
• Supports and implements specific procedures and programs
• Promotes positive public relations with patients, family members and guests
• Supports regional organic growth, both in revenue and persons served, and identifies start up opportunities
• Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned

Preferred Qualifications

• An expert in planning
• Ability to negotiate to resolve conflicts by finding the win-win scenarios
• Strong business acumen and attention to detail
• Proactive – anticipates and plans for problems before they arise
• Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
• Organized – manages time effectively, keeps tasks appropriately prioritized
• Flexible – ability to change directions as needed for the good of the department or organization
• Ability to work effectively in a matrix environment
• Critical Thinking – ability to think through issues and identify appropriate options
• Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
• Judgment – exercises discretion and due diligence when making decisions and recommendations
• Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
• Presentation – can speak in front of people to deliver necessary material or messaging
• Ability to influence professionals of senior management level
• Solid sense of confidentiality and discretion
• Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies
• Ability to work with remote teams with units in multiple locations
• Ability to handle multiple priorities
• Substantial business acumen in fast moving environment
• Ability to develop clear, actionable steps in support of an overall business strategy
• Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
• Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
• Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
• Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
• Ability to effectively negotiate and diplomatically manage conflict
• Strong experience in internal and external stakeholder engagement and communications, both written and verbal
• Ability to motivate and keep teams working effectively together
• Self-starter to implement and enforce process
• A dynamic leader and will strong managerial and motivational skills