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Customer Relations Representative – Psa
| Company | Collectors |
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| Location | New York, NY, USA |
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| Salary | $19 – $19 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- at least 1 year of relevant customer relations experience
- strong problem-solving skills
- excellent communication skills
- excellent listening skills and an empathetic voice and manner
- organized, detail oriented, and possess strong interpersonal skills
- knowledgeable in Google Workspace systems
- knowledgeable utilizing Salesforce preferred
Responsibilities
- Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally
- Collaborates with Operations and other departments to find appropriate solutions for customer responses
- Provides accurate, valid, and complete information by using the department protocols to our customers
- Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
- Maintains accounts by processing customer adjustments
- Continuously updates department spreadsheet of incoming orders
- Escalate unresolved issues to the appropriate lead/supervisor
Preferred Qualifications
