Customer Relationship Liaison – Non Driving
| Company | Owens & Minor |
|---|---|
| Location | Palm Beach Gardens, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School diploma required
- At least 2 years of related experience
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
- Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
- English (reading, writing, verbal)
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Responsibilities
- Acts as a single point of contact for a specific account.
- Handles customer needs and complaints in a timely manner.
- Consult with clients and referral sources on products and necessary equipment.
- Obtains all documentation to be scanned and batched at the Branch.
- Manages all follow-up functions with the account, post set-up.
- Oversight of all transactions coming from a specific account, including all referrals.
- Obtains all needed documentation for orders to be entered into the system.
- Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling.
- Assess patient needs and promotes company products/services at office visits.
- Resolves issues by identifying problems and coordinating appropriate solutions.
- Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
- Assists medical groups and/or other provider groups regarding products and services available under the contract.
- Assists in the utilization process as well as transitioning members for capitation switch outs.
- Coordinates with physicians and medical groups.
- Identifies and develops strategic relationships within the institution that will enhance patient care.
- Participates in the institution’s quality assurance/performance improvement initiatives as requested.
- Perform timely follow up on renewal authorizations to maintain reimbursement.
- Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.
Preferred Qualifications
-
No preferred qualifications provided.