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Customer Retention and Sales Representative
| Company | Cox |
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| Location | Las Vegas, NV, USA |
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| Salary | $12.79 – $19.13 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High school diploma, GED, or relevant work experience
- Effective communication skills
- Excellent computer skills
- Demonstrated ability to multi-task
- Excellent interpersonal skills to work effectively with teams
- Excellent ability to persuade others through indirect influence
- Ability to seek out opportunities and take initiative with little or no direction
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment
- Ability to establish customer relationships in a fast-paced environment
Responsibilities
- Take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions
- Have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services
- Reaffirm the needs of each customer’s household and influence or solidify the why Cox products and services satisfy their needs
- Upsell, cross-sell, and work to retain every customer with whom you interact
- Negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides
- Use our customer database to tailor solutions and help customers understand their billing
Preferred Qualifications
- Experience in the telecommunications industry
- 1+ years in a sales quota or retention environment
- 2+ years’ experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
